Refund Policy Effective Date: 21 July 2024 At Get Refactor, we strive to provide our customers with high-quality educational products and services. However, if you are not completely satisfied with your purchase, we offer the following refund policy to ensure your satisfaction. 1. Refund Eligibility Online Courses Full Refund: You may request a full refund within 14 days of purchase if you have not accessed or completed more than 20% of the course content. Partial Refund: If you have accessed or completed more than 20% but less than 50% of the course content, you may be eligible for a partial refund. The amount of the refund will be prorated based on the percentage of the course completed. No Refund: No refunds will be issued if more than 50% of the course content has been accessed or completed. Educational Products Physical Products: Refund requests for physical products must be made within 30 days of the purchase date. The product must be returned in its original condition, unopened and unused. The customer is responsible for return shipping costs. Digital Products: Refunds for digital products (e.g., eBooks, downloadable resources) will only be granted if the product has not been downloaded or accessed. 2. Refund Process To request a refund, please follow these steps: Contact Us: Email our customer support team at [Your Contact Email] with your order number, the name of the product or course, and the reason for the refund request. Review: Our team will review your request and determine your eligibility for a refund based on the criteria outlined above. Approval: If your refund request is approved, we will process the refund to your original payment method within 7-10 business days. 3. Exceptions We do not offer refunds for the following: Promotional or discounted items Bundled products where the individual items have been accessed or used Products or services purchased through third-party vendors or partners 4. Exchanges If you received a defective or damaged product, please contact us at [Your Contact Email] within 7 days of receipt. We will arrange for a replacement or exchange at no additional cost to you. 5. Cancellations You may cancel your order for a full refund before the product has been shipped or the course has been accessed. Once the product has been shipped or the course has been accessed, our standard refund policy applies. 6. Changes to This Refund Policy We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Contact Us If you have any questions about our Refund Policy, please contact us at: Shaik Khader Basha shaik.khader.basha@getrefactor.com Thank you for choosing [Your Website Name]. We appreciate your business and are committed to providing you with the best possible experience.